DELIVERY POLICY

Ascend Peptides UK

Last updated: [20/01/2026]

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1. Dispatch Location

All orders are dispatched from England, United Kingdom.

2. Delivery Charges

• £5 standard delivery on all orders under £50

• FREE delivery on orders £50 and over

Delivery charges are calculated automatically at checkout.

3. Order Processing & Dispatch Times

• Orders placed before 4:00 PM (Monday–Friday) are dispatched the same day

• Orders placed after 4:00 PM, on weekends, or on public holidays will be dispatched the next working day

We aim to process all orders promptly, but dispatch times are estimates and not guaranteed.

4. Delivery Timeframes

• Standard UK delivery typically takes 1–3 working days after dispatch

• Delivery times may vary due to courier delays or circumstances beyond our control

Ascend Peptides UK is not responsible for delays caused by third-party couriers.

5. Risk & Responsibility

• Responsibility for the order passes to the customer once the parcel has been dispatched

• Please ensure delivery details are accurate at checkout

We are not responsible for delays or losses caused by incorrect address details provided by the customer.

6. Lost or Delayed Parcels

If your order has not arrived within the expected timeframe, please contact us and we will assist in investigating with the courier.

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REFUND & RETURNS POLICY

Ascend Peptides UK

Last updated: [20/01/2026

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1. Research Products – No Returns

Due to the nature of our products and for safety and quality reasons:

• All sales are final

• We do not accept returns of opened, used, or tampered products

• Products are supplied for research purposes only

2. Damaged or Incorrect Orders

We will issue a replacement or refund only if:

• The incorrect item was sent

• The item arrived damaged

To be eligible:

• You must notify us within 48 hours of delivery

• Clear photographic evidence must be provided

Claims submitted after 48 hours may not be accepted.

3. Refund Process

• Approved refunds will be processed back to the original payment method

• Refund processing times may vary depending on the payment provider

Delivery charges are non-refundable unless the error was caused by us.

4. Order Cancellations

• Orders cannot be cancelled once they have been dispatched

• If you need to request cancellation before dispatch, contact us immediately

We cannot guarantee cancellation if processing has already begun.

5. Misuse & Liability

We do not accept responsibility for:

• Incorrect use of products

• Use outside of stated research purposes

• Consequences arising from misuse

6. Contact Information

For delivery or refund queries, contact:

Ascend Peptides UK
Email: info@ascendpeptidesuk.com
Website: www.ascendpeptidesuk.com